What is the difference between Classic, Russian & Hybrid Eyelash Extensions?

In short, Classic Lashes only have 1 lash extension per 1 of your own lashes, Volume Lashes have 3-7 lash extensions per 1 of your own lashes and Hybrid Lashes have  between 1-7 lash extensions per 1 of your own lashes.

There are other differences such as the thickness, weight and curve. For example, Russian Volume Technique uses the thinnest & lightest lash extensions (but a lot of them!), which is why this look is sometimes referred to as being ‘fluffy’. On the other hand, Classic Lashes are significantly thicker and heavier, but a smaller amount of them is used.

You can read more about each of the techniques on their respective pages which you can find here.

What is the difference between a Full Set and an Infill appointment?

Full Set appointment is your very 1st lash appointment. It simply means that there are no current extensions and a full set of lash extensions will need to be applied.

As for the infills – these are the appointments that take place every 2-3 weeks since your last appointment to fill in the gaps and replace the extensions on the outgrown lashes.

How long will the lashes last?

Your natural lashes are replaced by new lashes every 6-8 weeks and with them some of your extensions will fall out. By the 3rd or 4th week from your last appointment around half of your lashes have been replaced with new ones – meaning the old ones have by now fallen out or have just grown out and look uneven in length. 

This means that you need to go in for an infill to fill in the gaps and remove the outgrown extensions.

How often do I need infills?

Best timeframe to follow would be 2-3 weeks from your last appointment. It is important that you come for your infill appointment before the halfway point of your lash growth cycle of 6-8 week. The halfway point is when too many lashes have fallen or grown out, so too many extensions will have to be redone and we will need to consider the appointment as a Full Set, not an Infill.

What happens if I don’t come in for infills at the right time and too many of my extensions have fallen or grown out?

If your infill appointment is more than 4 weeks from your last appointment, many of the lash extensions will have grown out or fallen out and your appointment will need to be considered a new Full Set – you will be charged the full fee of a Full Set of extensions.


Do I need an appointment?

Yes, you will need to book your appointment on the booking page – here. It is very easy to book on the website as you see all the available appointments live and book it right then and there.

Can I book online?

Yes you can! Just head on over to the booking page, choose the service you are interested in, choose the date and time that suits you and confirm the appointment. You will receive an email with your appointment details as well as a reminder text message a day before your appointment.

Can I make an after hours and/or weekend appointment?

Yes, you sure can! Just head on over to the booking page and find a time that suits you most.

How do I pay?

You can pay any way you want! Card, Cash, Paypal – everything is accepted! You can either pay cash at your appointment or you if you don’t like carrying cash around you can pay on the website when you make your booking.

Can I pay with Card or Paypal?

Yes, you can pay with card or Paypal when you book your appointment on the website. Unfortunately we can not accept card or Paypal payments at your appointment, only cash.

Where are you located?

Lashes AU home salon is located at 5 Lawn Street, Albany Creek. When you arrive at the house, you can park either in the driveway or on the street, where ever is most suitable to you. You will see a brown timber door at the bottom of the staircase – this is where you will find Lashes AU!

What do I need to know before arriving to my appointment?

Please do not wear any makeup, specially eye makeup or mascara, please make sure your have no mascara residue or oils from any makeup left on your lashes.  Please arrive 5-10 minutes early to your appointment. Lashes AU has a lovely waiting area, where you can relax before your appointment.

NEW CLIENTS, please arrive 5 minutes early to fill out your client intake form

CLIENTS UNDER THE AGE OF 18 are required to be accompanied by a parent to your appointment as written consent is necessary. Alternatively you can provide written parental consent that will be followed up with a phone call at your appointment.

Can I cancel my appointment any time?

You are welcome to cancel your appointment any time as long as it is done 24 hours before the appointment. All cancellations more than 24h before your appointment will be fully refunded.

If you need to cancel within 24 hours of your appointment or do not show up for your appointment, a $25 late cancellation fee will be applied to your booking. Rest of the payment will be refunded.

All refunds may take up to 3-4 working days.

I am under 18 years of age, can I have eyelash extensions? 

Short answer – yes! Having said that, clients under the age of 18 are required to be accompanied by a parent to your appointment as written consent is necessary. Alternatively you can provide written parental consent that will be followed up with a phone call at your appointment.